Eligibility for Return

• Returns are accepted within 30 days of delivery.

• Must be in like-new condition: clean, undamaged, and with no signs of wear.

• Original packaging is required for all returns to ensure hygienic handling.

 

Return Instructions

• Contact us at support@betterfeetstore.com to initiate your return.

• Ship the item back within 7 days of return approval.

 

Return Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item.

 

Refund Process

• Once we receive and inspect the item, we’ll issue a full refund to your original payment method.

• Refunds typically process within 3–5 business days after return receipt.

 

Exclusions

• Insoles that show signs of excessive use, wear, or are returned without original packaging may not be eligible for a full refund.

• Returns beyond 30 days may be denied or subject to a restocking fee.